Privacy Policy
TASKERLY LIMITED – PRIVACY POLICY
Effective Date: 23rd August 2025
1. Introduction
Taskerly Limited (“Taskerly,” “we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring the lawful and transparent handling of your Personal Information in accordance with the Nigeria Data Protection Act 2023 (NDPA) and other applicable data protection legislation. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, store, and protect your Personal Information when you access or use our digital marketplace platform (the “Platform”).
2. Data Controller
Taskerly acts as the Data Controller for Personal Information processed in connection with the operation and administration of the Platform. In limited circumstances, where we process data strictly on behalf of a third party (such as a payment processor) under their documented instructions, we may act as a Data Processor.
3. Information We Collect
We may collect and process the following categories of Personal Information:
3.1. Identity and Contact Data
Including but not limited to your name, telephone number, email address, postal address, and date of birth.
3.2. Verification and Financial Data
Such as your National Identification Number (NIN), Bank Verification Number (BVN), bank account details for payouts, and the outcomes of identity verification checks.
3.3. Transactional and Service Data
Including job requests, quotes, communications between Users, images, delivery evidence, ratings, reviews, and Dispute records.
3.4. Technical and Usage Data
Encompassing device identifiers, IP address, log files, cookie data, and performance analytics related to your use of the Platform.
3.5. Payment Transaction Data
Including transaction references, payment status, and chargeback indicators. We do not directly store sensitive payment card details; these are processed by our accredited third-party payment partners.
4. Lawful Basis and Purposes of Processing
We process your Personal Information under lawful bases recognised by the NDPA, including but not limited to:
- 4.1
Performance of a Contract: To create and manage your account, connect you with Service Providers or Clients, process payments held in escrow, and facilitate the services you request.
- 4.2
Legal Obligation: To comply with our statutory and regulatory obligations, including identity verification, fraud prevention, and responses to lawful requests from public authorities.
- 4.3
Legitimate Interests: To enhance the safety, security, and integrity of our Platform; to prevent, detect, and investigate fraud; to resolve disputes and enforce our policies; and for service improvement, analytics, and customer support.
- 4.4
Consent: Where required by law, we will seek your explicit consent for specific processing activities. You may withdraw your consent at any time.
5. Data Sharing and Disclosure
We may share your Personal Information with the following categories of recipients:
5.1. Service Providers
Under binding contract
Including payment processors, banks, identity verification agencies, cloud hosting providers, and customer support platforms.
5.2. Professional Advisers
Confidentiality bound
Such as lawyers, auditors, and consultants, subject to duties of confidentiality.
5.3. Public Authorities
Legal Compliance
Where required by law or to comply with a valid legal request from a regulatory body, law enforcement agency, or court.
5.4. No Selling
We do not sell your Personal Information.
6. International Data Transfers
Where your Personal Information is transferred to and processed in jurisdictions outside Nigeria, we shall implement appropriate safeguards as required by the NDPA, which may include standard contractual clauses or ensuring the recipient is located in a jurisdiction with an adequate level of data protection.
7. Data Retention
We retain your Personal Information only for as long as is necessary to fulfil the purposes outlined in this Policy, including for the duration of service provision, dispute resolution, fraud prevention, and to comply with our legal, tax, and regulatory obligations. Retention periods are determined based on the nature of the data and the purpose for its processing.
8. Data Security
We implement appropriate technical and organisational security measures designed to protect your Personal Information against unauthorised access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure, and we encourage you to take steps to protect your account credentials.
9. Your Data Subject Rights
Under the NDPA, you have the right, subject to certain legal limitations, to:
Request access to and a copy of your Personal Information.
Request the correction or rectification of inaccurate or incomplete data.
Request the deletion of your Personal Information where permissible.
Object to or request the restriction of certain processing activities.
Request the portability of your data in a structured format.
Withdraw consent where processing is based on consent.
Exercise Your Rights
To exercise these rights, please contact our dedicated privacy team at:
privacy@taskerly.com10. Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
11. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated version will be indicated by a revised “Effective Date” and posted on the Platform. Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes.