Tri-Party Dispute Resolution Agreement
TASKERLY LIMITED – TRI-PARTY DISPUTE RESOLUTION AGREEMENT
Effective Date: 23rd August 2025
This Dispute Resolution Agreement (“Agreement”) is incorporated by reference into and shall form an integral part of the Taskerly Terms and Conditions. It applies to and governs all Disputes arising from or related to the use of the Taskerly Platform, including but not limited to those between: (1) Taskerly Limited (“Taskerly”), (2) Clients, and (3) Service Providers (collectively, the “Parties”).
1. DEFINITIONS AND INTERPRETATION
1.1. In this Agreement, unless the context otherwise requires, capitalised terms shall have the meanings ascribed to them in the Taskerly Terms and Conditions.
1.2. “Dispute” means any claim, controversy, or disagreement arising out of or relating to the Platform, its use, or any transaction facilitated thereby.
2. NATURE OF TASKERLY’S ROLE AND DISPUTE CATEGORIES
2.1. Taskerly operates as an intermediary digital marketplace and is not a party to the underlying service contract between Clients and Service Providers, save for its distinct obligations related to Platform operations.
2.2. Disputes may arise in the following categories, each subject to this Agreement:
(a) Client-Service Provider Disputes: Pertaining to service scope, quality, performance, payment, or damages.
(b) Taskerly-Client Disputes: Pertaining to Platform processes, payments, refunds, or account access.
(c) Taskerly-Service Provider Disputes: Pertaining to payouts, cancellations, visibility penalties, or policy breaches.
3. MANDATORY PRE-ARBITRATION PROCEDURES
3.1. Prior to initiating any formal arbitration or litigation (save for the exceptions in Clause 7), the Parties must first attempt to resolve the Dispute internally by submitting a formal complaint via Taskerly Support (“Internal Resolution Phase”).
3.2. The complaining Party must submit a complaint within a reasonable time, containing the relevant job identifier, a detailed description of the Dispute, supporting evidence, and the desired remedy.
3.3. Pending the Internal Resolution Phase, Taskerly may, at its discretion, place relevant funds in escrow.
4. MEDIATION
4.1. Should the Dispute remain unresolved after the Internal Resolution Phase, the Parties are strongly encouraged to attempt mediation administered by a recognised Alternative Dispute Resolution (“ADR”) centre in Nigeria or a mediator mutually agreed upon by the Parties.
4.2. Unless otherwise agreed in writing, the costs of mediation shall be borne equally by the Parties participating therein.
5. BINDING ARBITRATION
5.1. Any Dispute not resolved through the procedures outlined in Clauses 3 and 4 shall be finally and exclusively settled by binding arbitration in accordance with the Arbitration and Mediation Act, 2023 of the Federal Republic of Nigeria (or any statutory re-enactment or amendment thereof).
5.2. The seat of arbitration shall be Nigeria. The venue shall be Lagos or Abuja, unless Taskerly, at its sole discretion, specifies an alternative location on the Platform.
5.3. The arbitration shall be conducted in the English language by a sole arbitrator. The arbitrator shall be appointed by mutual agreement of the Parties to the Dispute. If the Parties fail to agree within twenty-one (21) days, the arbitrator shall be appointed by an appointing authority in accordance with the Arbitration and Mediation Act, 2023.
5.4. The arbitrator may award any remedy available at law, grant interim or conservatory measures, and make decisions regarding the allocation of arbitration costs and legal fees.
6. CLASS ACTION WAIVER
To the fullest extent permissible under applicable Nigerian law, the Parties agree that any arbitration or court proceeding shall be conducted on an individual basis only. The Parties hereby waive any right to participate in or initiate any class, collective, or representative action or proceeding.
7. EXCEPTIONS TO ARBITRATION
Notwithstanding any provision herein, nothing in this Agreement shall preclude any Party from seeking relief from a court of competent jurisdiction in Nigeria for:
(a) urgent interim or injunctive relief;
(b) orders for the preservation of evidence;
(c) the recognition or enforcement of an arbitral award; or
(d) matters where Nigerian law expressly confers exclusive jurisdiction on the courts.
8. LIMITATION AND ALLOCATION OF LIABILITY
8.1. Service Providers are solely responsible for the execution of services, including any liability arising from negligence, misconduct, unlawful acts, personal injury, or property damage.
8.2. Clients are responsible for providing accurate job descriptions, disclosing site-specific safety hazards, making only lawful requests, and providing reasonable cooperation.
8.3. Taskerly’s liability is strictly limited to its obligations in operating the Platform and administering its policies, to the maximum extent permitted by the laws of Nigeria.
9. GENERAL PROVISIONS
9.1. This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
9.2. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
9.3. Taskerly reserves the right to amend this Agreement by posting a revised version on the Platform. A User’s continued use of the Platform constitutes acceptance of such amendments.